FAQ

1. What areas do you serve?
We proudly serve homes, apartments, and condo complexes across the Hawaiian Islands, including Oahu, Maui, the Big Island, and Kauai. Contact us to confirm service in your area!

2. How often should I schedule a poop scooping service?
The frequency depends on your needs and the size of your yard. We offer weekly, bi-weekly, and one-time services. Weekly visits are ideal for larger or multi-dog households, while bi-weekly works well for smaller yards or fewer pets.

3. What if I only need a one-time cleanup?
No problem! We offer one-time cleanups for special occasions, post-move, or any time you need a thorough cleaning. Contact us to schedule a one-time visit.

4. Do I need to be home for the service?
Not at all! As long as we have access to your yard, you don’t need to be home. Many of our clients give us access through a gate or garage. We will take care of everything while you’re away!

5. Do you dispose of the waste?
Yes! We handle all waste removal and use eco-friendly disposal methods to ensure your yard stays clean and the environment stays protected. You don't have to worry about a thing.

6. How do I know which package is right for me?
We offer flexible packages tailored to your needs. If you're unsure, feel free to contact us for a free consultation! We’ll recommend the right plan based on the size of your yard, number of dogs, and how often you’d like service.

7. Is your service safe for pets and the environment?
Absolutely! We use pet-safe and eco-friendly products in your yard, ensuring the safety of your pets and the environment. Our waste disposal methods are responsible and sustainable.

8. What happens if it rains on the day of my service?
If the weather is severe, we may need to reschedule your service for safety reasons. However, light rain usually doesn't affect our ability to perform the service. We’ll let you know if we need to adjust the schedule.

9. Can I change my service plan later?
Yes! We understand that your needs may change, so we’re happy to adjust your service frequency or upgrade/downgrade your package at any time. Just give us a call or send a message, and we’ll take care of it.

10. How do I pay for services?
We offer convenient payment options including credit cards, PayPal, and other online methods. Payment is usually collected at the time of service or on a monthly billing cycle for regular clients.

11. Are your team members insured and trained?
Yes! All our team members are fully trained, background checked, and insured for your peace of mind. We take pride in delivering professional and trustworthy service.

12. How can I contact you to book or ask questions?
You can reach us by phone, email, or through our website’s contact form. We’re happy to answer any questions or assist with booking your service.